Term of Services

Statement of commitment

Solusi247 as a big data service provider is committed to effective service management system (SMS) implementation by assuring the following points:

  1. Prioritizing the compliance of service quality and customer satisfaction
  2. Establishing, communicating, monitoring and achieving service management targets
  3. Providing the necessary resources to implement ISO 20000-1 – based Service Management System
  4. Ensuring all roles and responsibilities related to Service Management System have been defined
  5. Ensuring a direct control to other parties involved in service management
  6. Complying with the related regulations generally applied in Indonesia
  7. Communicating the importance of effective service management, achieving the targets and complying with Service Management System Requirements
  8. Performing continuous improvements on Service Management System conforming to ISO 20000-1 requirements

Solusi247’s Top management will always make sure that this statement of commitment to be communicated to all of its employees in Solusi247 environment.