Operation & Support
Reliable service beyond expectation
Provide more capability to your company and achieve greater flexibility with fully managed, integrated and comprehensive services.
It’s a privilege to assist you in your endeavor to provide competitive advantage through superior information technology. Our service offerings enable you to focus on driving revenue while we ensure that your data is readily available every time you need.
Why Choosing Us for your IT Operation and Support Partner
- To have more efficient and effective IT Service Management in an operational service layer
- Giving IT and the business team better user experience and excellent service delivery quality
- Strengthen IT to focus in supporting transformation, innovation, and improvement
- Reduce unnecessary communication problem due to different stakeholder
- Increased efficiency in the organization can help you reduce operational cost.
Maintenance Support
Your system will most likely consist of a variety of technology from different vendors, and it is a fact that they all need to function without failures or interruptions. In order to solve this problem and speed up the recovery process , Solusi247 offers personalized support and maintenance services for each scenario.
We thoroughly investigate your application to find opportunities for improvement and suggest innovative and functional system
Preventive Maintenance
Supporting activities aiming on increasing software maintainability and prevent problems in the future either on application or platform by performing performing scheduled check on the system
Corrective Maintenance
Our engineer performed this activity after a fault or problem emerges in a system, with the goal of restoring operability to the system as soon as possible
Managed Operation
Solusi247’s integrated and comprehensive managed operation is built on a foundation of experience, superior service, and continuous improvement. With reliable and communicative personnels at your disposal you can focus on running your business while we handle your technology.
Service Request Management
Manage Service Request from business user related to applications through ticketing System and closing the request within SLA and ensuring process quality.
Standard Change Management
Manage standard change related to applications through ticketing system and executing within SLA and ensure process quality
Daily Activity
Perform operation activity related to application to manage application availability and ensure application running properly
Incident Alert Handling
Manage known incident / user complain relate to application and resolve it within SLA as SOP defined through ticketing system
Audit Compliance
Providing data needed for every application handled in order to comply with standard given during audit
Application Job Automation
Perform job automation activity relates to applications in order to improve application operation process and quality and perform cost benefit analysis for all automation item
Service Level Agreement (SLA)
Your system will most likely consist of a variety of technology from different vendors, and it is a fact that they all need to function without failures or interruptions. In order to solve this problem and speed up the recovery process , Solusi247 offers personalized support and maintenance services for each scenario.
We thoroughly investigate your application to find opportunities for improvement and suggest innovative and functional system
