Term of Services

PT Dua Empat Tujuh is committed to implementing an integrated ISO management system as part of the company’s dedication to delivering high-quality services, strengthening information security, improving operational effectiveness, and supporting sustainable business practices. Through the adoption of internationally recognized standards, the company continuously enhances its processes, governance, and organizational culture to ensure reliability, compliance, and long-term value for clients, partners, and stakeholders.

9001

The Board of Directors (BOD) of PT Dua Empat Tujuh is strongly committed to the continuous development and implementation of a Quality Management System based on ISO 9001:2015 by:

 

  1. Assuming responsibility for the effectiveness of the quality management system.
  2. Establishing a Quality Policy aligned with the strategic direction and organizational context of PT Dua Empat Tujuh, containing a commitment to consistently comply with government regulations. This Quality Policy is disseminated to all staff and managers at PT Dua Empat Tujuh and is continuously evaluated for its suitability to the development of PT Dua Empat Tujuh's business processes.
  3. Establishing Quality Objectives annually, aligned with the strategic direction and organizational context, as well as the priorities established at PT Dua Empat Tujuh.
  4. Conducting outreach and guidance to all staff, coordinators, supervisors, and managers at PT Dua Empat Tujuh to ensure that they consistently work in accordance with government regulations and prioritize customer satisfaction in serving customers.
  5. Ensuring the integration of quality management system requirements into the company's business processes and promoting awareness of the process approach.
  6. Ensure that PT Dua Empat Tujuh has all the resources necessary to implement its business processes.
  7. Communicate the importance of an effective quality management system and meet the quality management system requirements.
  8. Ensure that the quality management system achieves its intended results; engage, direct, and support people to contribute to the effectiveness of the quality management system; and promote continuous improvement.
  9. Conduct periodic management reviews to evaluate the suitability and effectiveness of the Quality Management System in achieving PT Dua Empat Tujuh's performance and to determine any necessary corrective actions. Records of these management reviews are maintained.
14001

The Board of Directors (BOD) of PT Dua Empat Tujuh is strongly committed to the development and implementation of a sustainable Environmental Management System based on ISO 14001:2015 by:

 

  1. Taking full responsibility for the effectiveness of the Environmental Management System in minimizing the negative impact of the company's operations on the environment.
  2. Establishing an Environmental Policy appropriate to the organizational context and the environmental impact of PT Dua Empat Tujuh's business activities, which includes a commitment to environmental protection, pollution prevention, and compliance with applicable environmental laws and regulations.
  3. Establishing periodic Environmental Targets aligned with the company's strategic direction, with a focus on waste reduction, energy efficiency, and the management of other key environmental aspects.
  4. Conducting outreach and guidance to all staff, coordinators, supervisors, and managers at PT Dua Empat Tujuh to ensure awareness of the importance of maintaining environmental sustainability in all work activities.
  5. Ensuring the integration of environmental management system requirements into the company's business processes so that environmental aspects are a primary consideration in strategic decision-making.
  6. Provide the necessary resources, including personnel, infrastructure and technology, to support the implementation and control of an effective environmental management system.
20000

Solusi247 as a big data service provider is committed to effective service management system (SMS) implementation by assuring the following points:

  1. Prioritizing the compliance of service quality and customer satisfaction
  2. Establishing, communicating, monitoring and achieving service management targets
  3. Providing the necessary resources to implement ISO 20000-1 – based Service Management System
  4. Ensuring all roles and responsibilities related to Service Management System have been defined
  5. Ensuring a direct control to other parties involved in service management
  6. Complying with the related regulations generally applied in Indonesia
  7. Communicating the importance of effective service management, achieving the targets and complying with Service Management System Requirements
  8. Performing continuous improvements on Service Management System conforming to ISO 20000-1 requirements

Solusi247’s Top management will always make sure that this statement of commitment to be communicated to all of its employees in Solusi247 environment.

27001

PT. Dua Empat Tujuh is committed to ensuring information security in order to minimize business losses by protecting information from potential threats to confidentiality, integrity and availability. Solusi 247 is committed to implementing an information security management system by: 

 

  1. Implementing an information security management system that pays attention to and supports the achievement of Solusi 247's plans and strategies (Business Plan).
  2. Preparing provisions for setting targets and objectives related to information security.
  3. Encouraging information security activities by implementing an Information Security Management System (ISMS) based on ISO/IEC 27001:2022.
  4. Complying with legal provisions in regulations and laws relating to information security, which apply in the Republic of Indonesia. 5. Improving the implementation of sustainable information security.